Refund policy

Return & Refund Policy

Last Updated: July 16, 2026

Return & Refund Eligibility

Returns and refunds are accepted only in the following situations:

• You receive a damaged product.
• You receive an incorrect item.
• The product has a verified manufacturing defect.

To be eligible for a return or refund:

• You must contact us within 48 hours of receiving your order.
• The product must be unused, in its original condition, and returned with all original packaging, accessories, and invoice (if applicable).
• Return or refund requests submitted after 48 hours of delivery may not be accepted.
• Products returned without prior approval from ITZYL will not be accepted.

How to Request a Return or Refund

To initiate a return or refund request, please contact our Customer Support with the following details:

• Order number
• Clear photographs of the product
• Photographs of the outer packaging
• A brief description of the issue

ITZYL Customer Support

Email: connect@itzyl.com

Phone: +91 9326676721

Our team will review your request and may contact you for additional information if required. Please do not return any product until you have received confirmation and return instructions from our team.

Return Shipping

• If your return is approved because the product is damaged, defective, or incorrect, ITZYL will arrange a return pick up where the service is available or reimburse reasonable return shipping charges.
• If return pickup is unavailable in your location, you may be requested to ship the product to the address provided by our Customer Support team.
• Returns requested for reasons not covered under this policy will not be accepted.

Refund Approval

Once your request has been reviewed and approved, we will notify you via email.

Depending on the nature of the issue and after verification, ITZYL may, at its sole discretion, offer:

• A replacement product, or
• A full refund to the original payment method used for the purchase.

Refund Processing Time

• Approved refunds will be processed to the original payment method used during the purchase.
• Refunds are generally processed within 5–10 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Non-Returnable & Non-Refundable Items

Returns and refunds will not be accepted for:

• Change of mind after purchase.
• Incorrect product selection by the customer.
• Customized or personalized products.
• Products showing signs of use.
• Products damaged due to misuse, improper handling, accidents, improper storage, or normal wear and tear.
• Products returned without the original packaging, missing accessories, or without prior approval from ITZYL.
• Minor variations in colour, texture, resin patterns, finish, or other characteristics that naturally occur in handcrafted resin products.
• Shipping charges, unless the return or refund is due to an error on our part, such as receiving a damaged, defective, or incorrect product.

Contact Us

For any questions regarding returns or refunds, please contact us:

ITZYL Customer Support

Email: connect@itzyl.com

Phone: +91 9326676721

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themalifestyle@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themalifestyle@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themalifestyle@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themalifestyle@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themalifestyle@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themalifestyle@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themalifestyle@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themalifestyle@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themalifestyle@gmail.com.