Shipping & Cancellation Policy

 Shipping Policy

Last Updated: July 16, 2026

We are committed to ensuring your order is processed promptly and delivered safely. Please read our Shipping & Delivery Policy below.

1. Order Processing

• Orders are processed within 2- 3 business days after payment confirmation.
• Handmade, personalized, or made-to-order products may require additional production time. If this applies to your order, we will notify you accordingly.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Coverage

We currently ship to all serviceable locations across India.

3. Estimated Delivery Timeline

Estimated delivery times after dispatch are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–7 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, courier service delays, remote delivery locations, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout before payment.
• ITZYL may offer free shipping promotions on selected products or during promotional campaigns. Any such offers will be clearly communicated on our website.

5. Order Tracking

Once your order has been dispatched, you will receive:

• A shipping confirmation email and/or SMS.
• The courier partner details.
• A tracking number to monitor your shipment in real time.

 

 6. Delayed or Lost Shipments

If your order has not been delivered within the estimated timeframe, please contact our customer support team.

Email: connect@itzyl.com

Phone: +91 9326676721

We will coordinate with the courier partner to investigate the delay and provide you with an update as quickly as possible.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

ITZYL is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or inaccurate address details provided by the customer.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to the recipient's unavailability or an incorrect address, the shipment may be returned to us. Any additional shipping charges for re-dispatch may be borne by the customer.

9. Inspection Upon Delivery

We recommend inspecting your package immediately upon delivery.

If you receive a damaged package, a damaged product, or an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of both the product and its packaging.

For any shipping or delivery-related queries, please contact us:

ITZYL Customer Support

Email: connect@itzyl.com

Phone: +91 9326676721

 

Cancellation Policy

At ITZYL, we begin processing and preparing your handcrafted resin products soon after an order is placed to ensure timely delivery.

Order Cancellation by Customer

·         Orders may be cancelled within 12 hours of placing the order, provided production or dispatch has not yet begun.

·         Once production has started, or the order has been shipped, cancellation requests cannot be accepted.

·         Customized, personalized, or made-to-order products cannot be cancelled once production has commenced.

Refund for Cancelled Orders

·         Approved cancellations will be refunded to the original payment method used during purchase.

·         Refunds are typically processed within 5–10 business days after the cancellation is approved. Processing times may vary depending on your bank or payment provider.

Cancellation by ITZYL

ITZYL reserves the right to cancel an order under certain circumstances, including but not limited to:

·         Product unavailability or stock shortages.

·         Payment authorization or verification issues.

·         Pricing or listing errors on the website.

·         Suspected fraudulent transactions.

·         Events beyond our reasonable control, including natural disasters, government restrictions, or courier disruptions.

If an order is cancelled by ITZYL, the customer will be notified promptly, and a full refund will be issued to the original payment method.